Best technology and business trends 2018
Technology is the development and refinement of methods for the effective use of various technologies in isolation, in groups or as a whole – whether technical or mechanical, physical or intellectual – to ensure the mechanisms of production, consumption, information, communication, recreation, construction and destruction, as well as the activities of artistic and scientific research.
We will distinguish three technologies:
– an instrumental technology that has been developing for 3 million years. It ranges from the simplest tools to microprocessors.
– a social technology manifested by the insertion of ideas or objects into the social, financial, industrial and political circuits, through those who represent the different sectors and the various pressure groups.
– an economic technology which concerns the principles and the techniques of profitability of the investments, as well as the theoretical studies and their practical development by technicians at the disposal of the decision-makers.
IT without borders
For 2018, the first trend highlights the transformation of ISD, which is moving closer to business lines and external partners to “serve customers more effectively”. It is also necessary to gain the confidence of the business decision-makers and to constitute for this purpose teams much more multidisciplinary. The Deloitte report cites the example of a large bank, channeled by online services and fin techs. After converting to agile and divots, it opens APIs on its information systems (the API economy was a trend identified in the Tech Trends 2015 report) while working with start-ups and incubating projects.
“This awareness has very strong organizational impacts,” says Francois-Xavier Leprous pointing out the separation that sinks between contracting authority and prime contractor. “Old patterns are falling”, which also affects the management of skills in large groups. “New generations of CIOs are arriving and some are starting to embark on business units.
In some companies, the CIO will hold part of the business. It is therefore a strong transformation on IT “concludes the director of Deloitte Digital.
New sources of value exist in the unstructured data that are stored, such as images, sound, video or digital traces, and which one did not necessarily know how to exploit until then.
The significant progress made over the last two years on artificial intelligence and the deep learning tools that apply to the analysis of images and sound files make it possible to construct cases of use that could not be developed before. Deloitte cites the example of an oil group that uses the data from its wells to improve its exploration and eventually return to abandoned sites.
But to take advantage of these previously unused data, it is necessary to have the required skills, especially data scientists, if necessary via partnerships or buy-in from start-ups.
Intelligence of machines
“Artificial intelligence, we talk about it for 50 years, but we took a decisive step,” recalls Sebastian Reports. In the field of machine learning, he recalled that the open source release by Google in 2015 of its tool Tensor Flow, one of the most widely used AI tools, has helped speed up the development of algorithmic capabilities in this field.
“We moved from the automation world where we built a chain of predictive treatments to statistical approaches with programs whose behavior will adapt and guide the decision”, he describes and it starts with hyper basic technologies like the bots. “On this issue, I want to demystify a point, we are not in a job destruction all goes, the world of these robots unfolds, but not to replace the human,” assures the partner of Deloitte Digital , because these small programs perform extremely simple tasks to speed up processes, direct incoming mail flows for example.
Some banks start processing 80% of the responses. “This will remove tasks but not posts,” says Sebastian Reports. Nevertheless, when asked about the absolute necessity of changing skills, as the national union of the bank relayed at the beginning of the year, the partner of Deloitte Digital recognizes that all these technologies pose the fundamental problem of training.
“The AI does not give a 100% response but comes with human tasks,” adds Henri Pedal, CTO of Deloitte Digital.
Augmented reality and virtual reality with a little Iota will find a place in companies in the coming months, says Deloitte, although the potential of these technologies is hampered by ergonomics issues. But the possibility of using them partly on smart phones will make it possible not to acquire additional equipment, says Francois-Xavier Leprous.
The most concrete cases are found in the industrial world, with applications in predictive maintenance in augmented reality, and on assembly lines.
On virtual reality, Alston has already deployed a simulation room. Projects may have been hampered by materials not fully adapted to these uses.
The next step would be to no longer encumber them with this rather annoying equipment, says the director of Deloitte Digital.
Some e-commerce players also rely on virtual reality to highlight their products, but this remains marginal.
The big consumers are working on it and there should be something in the 18 or 24 months.
The redesign of architecture
Beyond the glamorous subjects, there are real subjects of IT architecture sometimes forgotten. For the CIO, challenged by the professions and digital, one of the main concerns is to simplify this architecture.
“When one arrives on certain deployments, one systematically hits on legacy systems,” recalls Sebastian Reports. The IOC thus has a real problem that of transforming its core of IS to deploy the new technologies. On this ground, the approaches are open source, cloud, open standards, virtualization and containerization, already adopted by start-ups. As for the large groups, “the technology of containers begins to be inserted on small bricks of the SI”, notes the partner.
Already identified, the last wave of transformation of the ISD is to become a bunch of services, accessible within the company, or even outside. “Marketplace logic comes up quite often and this positions IT as a valuable resource and more as a cost center,” notes François-Xavier Leprous.
“Last year, we thought block chain was going to disrupt the chain of trust. This is not at all what happened, “notes the director of Deloitte Digital.”
It is precisely the trusted third parties – banks, insurance companies, space systems such as Swift – have taken over the technology.” We have gone from the myth of the bit coin-centric pioneers to actors who ultimately handle encryption systems very well and are entering real tests.
In addition, the block chain deploys on closed communities that are very familiar with the logics of trusted third parties. “Traditional players are totally committed to these technologies.
This allows us to envisage fine deployments, “says Deloitte.
The latest warning trend is that companies must “keep in the viewfinder” all technologies that are not yet mature but have a high potential for breakdown and that could change their business models in the relatively near future.
Nanotechnology, biotechnology and quantum technologies are part of it, says the consulting firm. In an area such as energy storage, for example, one who has succeeded in developing a case of use will have a definite advantage. “You have to keep a very precise watch to feel the moment of takeoff quite quickly,
because there will be a bonus on first come,” warns Francois-Xavier Leprous. And the watch will also allow launching the training of teams in time.