Business techniques and customer satisfaction

Business techniques and customer satisfaction

Businesses must be able to exploit these data before they become obsolete or unnecessary. Decoding them via terminals and laptops based on the Internet of Objects will allow companies to speed up their decision-making process and make choices based on better-documented and adequate information.

The Partner research firm estimated the number of connected objects worldwide in 2016 at 6.4 billion, an increase of 30 percent from the previous year. By 2020, this figure could reach 20.8 billion.

According to IDC, in 2020, every person online will create every second 1.7 MB of new data. At this rate, the concept of “perishable data” is more relevant than ever. One of the challenges companies will face next year will be to translate the captured data into decision-making analyzes, with as much speed as possible.


We anticipate that more and more functions and services will be integrated in a single terminal dedicated to the world of the company and we also anticipate a demand for mobile terminals that scan, measure objects using mobile sizing technologies, sectors such as retail, health, transport-logistics and manufacturing.

Warehouse we are able are another example. They are increasingly benefiting from multi-modal capabilities, enabling employees to access multiple functions using a single terminal. In the transport and logistics sector, where shipping costs are increasingly calculated on the basis of volumetric weight for the lightest items, such as clothing or other items of this to measure dimensions via a mobile terminal is a trend that is gaining momentum. This innovative technology allows professionals to measure a package with a single touch on their mobile terminal, thus avoiding the tedious and very uncertain calculation procedure using the traditional meter.


Despite some concerns about artificial intelligence and automation that are taking the place of human beings, supply chain strategy specialists are favorably pleased with the wider use of these technologies in 2017, in order to increase the productivity of employees. IDS has identified robotics as one of six innovation accelerators that should play a major role in digital transformation, opening up new sources of revenue, and changing the way work is done. IDS forecasts a compound annual growth rate of 17% for total spending on robotics and associated services, from US $ 71 billion in 2015 to US $ 135.4 billion in 2019.

Amazon and DHL began using handling robots in their warehouses. These robots are capable of lifting and moving the goods and bringing them to the personnel who collects them and ensures their packaging. This makes it possible to get rid of the subaltern and low-value task of running the aisles of the warehouse to manually collect the items to be shipped. This shows that there is time and money to save.



In 2017, localization technologies – some in the form of applications with drones – will be further advanced to improve the customer experience in sectors such as retail, hospitality, healthcare and manufacturing. For example, 74% of the hotels / resorts surveyed in a Zebra study agree to plan to implement location-based technologies to offer geo-targeted mobile offers such as promotions.

The sporting world is no exception and has even taken a head start in the innovative deployment of industrial location technology already used by warehouses and hospitals. Players in the National Football League (NFL), for example, wear RFID chips in their shoulder pads to track their movements and movements in real time.



2017 will be a record year for Comic distribution. According to Retail Technologies’ 2016 report on Retail Tech Spending Report, nearly 78% of executives surveyed said that their company is focusing on innovative technologies and processes to increase its margins and improve the customer experience.

Traditional stores are under tremendous pressure due to the growing popularity of online commerce and, more recently, Click & Collect, which forces them to do some of their online business. According to market research firm IHL Group, which specializes in distribution analysis, retailers worldwide lose astronomical $ 1750 billion each year because of the costs associated with over-storage, out-of-stock and unnecessary returns .

Almost in contrast to the current trend, some retailers who offer their products online yet come to open traditional stores. For example, Amazon, which is known for digitizing the publishing sector and forcing the printing profession to open, opened its first traditional store at the end of 2015. And the company announced its intention to open new stores in the years to come – a movement that marks the beginning of the Comic distribution.

The analogical, however, fails to overcome a number of challenges. First, there is the lack of visibility on stocks, which makes it difficult to anticipate sudden demands. With the expansion in the scope and complexity of the supply chain for the analogical, companies need to find a way to better track their inventories and predict demand in their supply chain. That’s why REID is one of the key technologies for OTC trade, allowing retailers to see in real-time where the products are in the warehouse and how much is left in stock. It will also need a printer capable of printing and encoding REID tags. And readers to read these REID tags. For the same reason,

Maintaining the same level of customer experience online and offline is also a significant challenge. How can customers, for example, “navigate” in a traditional store as easily as they already do in a virtual store? So many questions and challenges that retailers must take seriously.